Key development: Won contract to install full-service restaurants inside selected Wal-Mart stores. What's next: Boosting customer counts by 50% at each store. Fred DeLuca wins by staying in touch. DeLuca, co-founder and president of the Subway restaurant chain, always manages to be a step ahead. He does that by listening to everyone -- especially his franchisees -- and then acting on much of what he hears, industry observers said. Without that give-and-take, Subway would have a more ...

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