SEATTLE -- A data mining tool adopted by Associated Grocers-Seattle here has cut invoicing credits requested by its retail members by half as a result of identifying and analyzing delivery problems. The tool, called Pivotlink, recently purchased from SeaTab Software, Bellevue, Wash., has enabled AG Seattle to identify "where in the delivery chain we've had issues so we could provide better service to our retail customers," Gene Puhrmann, chief information officer for AG Seattle, told SN. ...

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