It has become increasingly obvious to retailers that there is no cookie-cutter approach to running a supermarket. Each store is frequented by a unique group of customers, so the products carried, and their presentation, must reflect the desires of that customer pool. This couldn't be more true than in the workings of a store's service departments. As a result, stores find they need to constantly re-evaluate their service mix. This can be accomplished in a variety of ways; polling customers ...

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