AKRON, Ohio -- West Point Market here is one of 10 companies and the only supermarket featured in a new book on top-quality customer service. In connection with the book, the retailer was profiled in a recent segment of ABC's "Good Morning, America." The author, Leonard L. Berry, a professor of marketing at Texas A&M University, College Station, Texas, was interviewed at West Point Market, a single-unit independent, with company President Russell Vernon. The book is called, "Leonard ...

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