Automated teller machines started out at banks, and then began turning up at other outlets. Before you knew it, they were ubiquitous. Could self-checkout systems be following the same pattern? Self-checkout, complete with scanners, POS terminals and payment machines, began purely as a supermarket application aimed at giving shoppers the opportunity to scan their own groceries while helping stores manage labor costs. But over the past year, the customer-service and labor-management benefits ...

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