Is it possible to focus on external competitive threats to the point that a retailer loses sight of the potential inherent in increasing the average ring yielded by customers already in the store? It's quite possible, according to Richard King, president and chief operating officer of Albertson's, Boise, Idaho, and he said so during an interview with SN Senior Editor David Orgel. Results of the interview form the basis of this week's front-page news feature. "I think we got hung up with ...

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