CHICAGO -- It could be a long time before most independent and small-chain retailers have the technological ability to scan coupons fully and participate in a more efficient coupon processing system. That was the sobering message delivered by Brian Moore, manager of management information systems application services at Spartan Stores, Grand Rapids, Mich. He spoke at a seminar on coupon management here sponsored by the Grocery Manufacturers of America, Washington. "Unlike a large chain, we ...

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