What's in store for the economy when customer satisfaction in a wide range of enterprises takes a dive? We may find out in upcoming quarters, since that very thing is happening. The results of a research project conducted by the University of Michigan, and issued last week, show that customer satisfaction in 12 business sectors, including retail, financial services and e-commerce, fell precipitously in the fourth quarter of last year as compared to the previous quarter. Supermarkets are ...

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