Despite the fact that the millennium bug has already caused computer glitches in a few distributors' forward-looking systems, some companies are still stuck in the early phases of understanding the year-2000 problem and formulating plans to mitigate its effects. Many small and medium-size retailers are simply not ready for the year-2000's effect on software, hardware and overall operations, sources told SN. "I can't say enough that it's an awareness problem," said Pat Cox, year-2000 ...

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