The country's slow but ongoing move from a paper-based government-issued benefits system to one using electronic benefits transfer has many retailers grumbling about issues ranging from limited interstate interoperability to the lack of dispute-resolution mechanisms for over- or undercharges. "When there is a glitch, and there have been system errors, there is a potential for significant retailer liability, and it's one we didn't have in the paper world," said Jacki Snyder, product manager ...

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