OAKLAND, Calif. -- A law firm here has filed discrimination charges with the state's Equal Employment Opportunity Commission on behalf of five Safeway employees who claim they have been harmed by the company's "Superior Customer Service" policy. The employees -- all women -- allege that the policy forces them to make eye contact with and smile at all customers, a practice they contend has invited unwanted sexual advances and harassment. A spokeswoman for Pleasanton-based Safeway countered ...
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