BALTIMORE -- It's not enough for supermarket companies to say they care about customer service -- owners and operators must set the tone within their organizations. Top executives from King Soopers, Supervalu, Superquinn and Fleming Cos. stressed the importance of customer service in separate presentations made here at the second annual Supermarket College conference. "If you're a manager or an owner, your attitude is infectious throughout the company," said Don Gallegos, chairman of the ...

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