HUDSONVILLE, Mich. -- Family Fare here recently completed the installation of a new labor-scheduling system in one of its 12 stores to increase customer service. By the third quarter of this year, the rest of its stores should be receiving the new system, which comes from Kronos, Waltham, Mass. Bryan Hull, director of retail information systems at Family Fare, said the biggest objective of the system is to get a better grasp on customer service, a major emphasis at the chain. An archiving ...

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