BOSTON -- Supermarkets need to start communicating with customers if they're going to succeed in the home-meal replacement business. That's what Stephan Kouzomis, president and founder of Entrepreneurial Consulting, a Louisville, Ky., consulting firm, told seminar attendees at the New England Dairy-Deli-Bakery Association's New Horizons Conference & Exposition at the World Trade Center here. "The supermarket industry is the only industry that has contact every day with large numbers of ...

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