PORTLAND, Ore. -- Looking to cut labor costs and keep pace with volume, Fred Meyer Inc. here is installing an interactive voice response telephone system for prescription refills at a number of its pharmacies. Dave Schulberg, vice president and director of pharmacy, announced the rollout during a presentation at the Food Marketing Institute's Supermarket Pharmacy Conference in Seattle late last month. The IVR system will be up and running in the next couple of months, he said. "We're ...
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