CHICAGO -- Even if they never venture into a self-scanning lane, frequent shoppers feel having the option to scan their own groceries enhances customer service, according to a survey presented at the Food Marketing Institute's 1999 Industry Convention and Educational Exposition here this month. "While 61% of the frequent shoppers surveyed told us that self-scanning improves customer service, only 10% of those shoppers used the automated lanes exclusively," noted Willard E. Bishop, president ...

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