CHICAGO -- Even if they never venture into a self-scanning lane, frequent shoppers feel having the option to scan their own groceries enhances customer service, according to a survey presented at the Food Marketing Institute's 1999 Industry Convention and Educational Exposition here this month. "While 61% of the frequent shoppers surveyed told us that self-scanning improves customer service, only 10% of those shoppers used the automated lanes exclusively," noted Willard E. Bishop, president ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.