In the next two to five years, supermarkets will respond to the growth of alternative formats by expanding their perishables departments, adding in-store services, and focusing on efforts that more clearly define their points of differentiation, according to the supermarket executives polled by SN. Training and customer service are expected to improve also, as retailers foresee a need for store-level employees to have more knowledge and expertise. In-store branded departments like Starbucks ...

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