CHICAGO -- Customers want more from supermarket workers, and supermarkets need to do more to empower employees as well as take a more innovative approach to recruitment to solve the industry's pressing labor shortage. This was the message presented at the Food Marketing Institute's Speaks session at last week's annual convention here. Michael Sansolo, FMI senior vice president, said FMI's Trends report found that if consumers could change one thing about the store where they do most of ...

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