CHICAGO -- With more than five years of experience with customer business teams under its belt, Helene Curtis USA here has found the system to be incompatible with old-style "lone wolf" sales representatives. Today, team leaders at Helene Curtis are nearly as likely to have a background in finance as in sales, said Robert Shipley, vice president of customer business. "The lone wolf is dying," Shipley said here at a conference on Effective Customer Business Teams sponsored by the Strategic ...

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