Wireless technology, used frequently in store operations such as direct-store delivery and shelf price auditing, is being deployed more broadly now to better manage customer-service demands. Retailers are using wireless-paging systems, for example, to give shoppers greater access to staff who can deliver personal attention. One major chain has installed customer kiosks with house phones that link up with portable communications systems worn by store staff. "Ideally, each department head ...

REGISTER TO VIEW THIS ARTICLE - Register for a Free Account

Why Register for FREE?

Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick.  What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
 

Click here to read the FAQ page if you have any questions (opens in a new window)
 

Attention Paid Print Subscribers:  While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.

Already registered? here.