Kiosks have often suffered the ignominy of being the "big box in the corner with a sign saying 'out of order,"' as Dennis McCoy, kiosk project manager for Lund Food Holdings, Edina, Minn., put it last fall at GEMCON (Global Electronic Marketing Conference). Yet as consumers become more Internet and cell-phone savvy, to say nothing of their long experience with ATMs, interest in in-store kiosks appears to be picking up. Lund, which operates eight Lunds and 12 Byerly's stores, has been one ...
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