After years of hype and failure, kiosks are finding a home in supermarkets. Kiosk devices have been long touted as solutions to a multitude of customer needs and incremental sales. Trouble is, consumers didn't see them the same way. As a result, retailers built up a healthy skepticism toward this interactive technology. This continued even as kiosks in the guise of ATMs and coin-counting machines slowly, but steadily became commonplace in their stores. But just as customers have become ...

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