LOUISVILLE, Ky. -- The Kroger division here was expected to retrofit one store last week with a new version of software used by staff overseeing customer self-checkout stations.
The new application features a graphic interface that allows for easier monitoring of transactions in the store's four self-service checkout lanes, where customers scan, bag and pay for their own groceries.
An operator using the new software will be able to view rolling order receipts from the four stations simultaneously using a split screen interface. Self-scanning lanes are also monitored by video cameras.
"The Windows software application makes it much easier and faster for a cashier to function in the operating and overseeing of the checkout stations," said Don Emrah, manager of store operation services.
Customer acceptance of the systems has been good so far, he added, and should capital be made available, up to half the division's 88 stores could be candidates for the systems.
Kroger's Louisville division currently has two stores using the customer-self scanning systems from Optimal Robotics, Plattsburgh, N.Y., and intends to equip a third store next month and three more later in the year.