Late fees and unreturned tapes are a sensitive issue in supermarkets, where the delinquent video customer may also be a good grocery customer. In a spirited exchange at SN's video roundtable, retailers discussed how they meet the challenge of maintaining the integrity of their video program without alienating big spending customers. "When we are across the counter dealing with somebody with a $2 late fee, we have to decide whether that $2 late fee is worth costing not only our customer, ...

REGISTER TO VIEW THIS ARTICLE - Register for a Free Account

Why Register for FREE?

Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick.  What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
 

Click here to read the FAQ page if you have any questions (opens in a new window)
 

Attention Paid Print Subscribers:  While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.

Already registered? here.