WEST VALLEY CITY, Utah -- Once upon a time, long, long ago, tech support was easy. No workstations were data centers -- they all linked back to a mainframe -- and a simple green light was the basis of most troubleshooting. Green light on: "good." Green light off: "We'll send you a new one." Much has changed and now nearly every device in the store has its own computing platform. Help desks are a vital cog in keeping the stores running, and the information technology support staff spends a ...

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