Secret Shopping : Just got done reading your March 30 issue. What an article on the "Secret Shopper Survey: Holiday Meals." Boy, does THAT bring to light some of the real issues of HMR! I was just glad no one called here. I did the same by calling my own store anonymously, and got the same results you did! Needless to say, I got a little HOT! Yet when I get right down to it, we are not set up for any kind of meal service of that kind. Basically, we do just the meal grouping (collecting ...
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