Over the past three decades, IBM has carved out a dominant niche in point-of-sale technology in food retailing. More recently, Big Blue has turned its attention to the human side of the equation, in particular, in-store employees. Recognizing the need to help retailers get a firmer grasp of the processes and procedures involving their employees, IBM two years ago launched its On-Demand Workplace initiative. Last summer, a survey of 1,000 consumers confirmed for IBM that knowledgeable and ...

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