EAST BRIDGEWATER, Mass. -- Twenty-five years ago, consumers were on the outside of corporate America, looking in. "But the industry's attitude is different today because we realize if we don't listen to what consumers are asking about, then they will simply go elsewhere," Margaret McEwan, vice president of consumer services and quality control for Shaw's Supermarkets here, told SN. McEwan also chairs the Food Marketing Institute's Consumer Affairs Council. "Clearly there's been an ...
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