Albertson's Shifts Gears Albertson's is shifting its business from a strictly operational focus to more of a customer orientation, said Richard L. King, president and chief executive officer of the Boise, Idaho-based chain. According to him, "To win business, we must do the right things right." "We're changing from a purely operational focus to a customer/marketing focus as our formula for success. We're moving from merely supplying goods to also understanding customer-service needs. ...

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