"User-friendly" and "intuitive" are perhaps the most frequently cited requirements handed down to systems staff charged with introducing new technology to store-level employees. The sheer volume of store staff, high turnover rates, proportion of part-time workers and lack of computer skills means technology must be one thing in the eyes of the end user: easy. If it's easy, retailers say, it will be used; if it's not, new technology can discourage users and stifle productivity. Labor ...
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