CHICAGO -- The industry must develop solutions to a series of "performance gap" issues if it hopes to hold onto the customers it already has, Margaret McEwan, vice president of consumer services and quality assurance at Shaw's Supermarkets, East Bridgewater, Mass., said here last week. In remarks during the State of the Food Marketing Industry: Speaks '97 presentation at Food Marketing Institute's annual meeting, McEwan offered suggestions on how the industry can dispel consumer concerns ...

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