It wasn't long ago that the chief purpose of technology was to enhance operational efficiency through the quicker execution of what had been manual activities. That worked well: Technology made it possible to more effectively schedule labor against peak front-end times; and labor could be redeployed to better advantage, such as by moving random-weight scales out of departments and to the point of purchase. A myriad of background activities, such as disbursing pay or satisfying invoices, ...

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