How helpful are supermarkets, really, when it comes to planning a meal? If you're seeking such meal planning assistance from the deli/ food-service department over the phone, the answer may be that they can be pretty helpful -- but there's room for improvement if the industry's objectives are easy access, comprehensive advice and some suggestive selling to build the sale of a complete meal. So SN learned, in its first ever "secret shopper" sampling of how supermarkets dish out service on ...

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