Who is the corporate end user of technology and what does he or she want? The answer: Everyone and everything. Everyone is the accounting clerk, the category manager and the chief executive officer, all of whom want quick access to corporate data bases and the ability to conduct ad hoc queries. Satisfying the demands of end users, whose specific requirements and computer skills vary widely, however, is no simple task; yet the success or failure of new technology introductions often rely on ...

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