MADISON, Wis. -- The International Dairy-Deli-Bakery Association here has released the second part of its five-part bakery training series. icipant's manual and a leader's manual. This second segment of IDDA's Bakery Training and Certificate Program is designed for training sales associates with little or no previous experience in the in-store bakery, said Mary Kay O'Connor, IDDA's director of education. Part one of the training series, covering customer service, was released last June. ...

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