Some years ago, Giant Eagle was very aggressive about technology spending. Then, like many companies, it focused on getting through the Y2K transition. Now it takes a more measured approach, concentrating on areas where technology can add real value. Adding value means "supporting the organization's objectives: to take out cost and become the best food retailer in the world," said Robert P. Garrity, the chain's senior vice president, information services, who has led its 200-person IT ...

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