Monitors, scanning devices, sensors and other high-tech appliances are being put to work as retailers continue to reduce losses due to shoplifting and employee fraud. While these tools are reaping some rewards, operators report that good old-fashioned one-to-one communication remains most effective when raising the consciousness of employees to be on the alert for suspicious activity. At a time when operational inefficiencies are continually put under the microscope, it's theft-related ...

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