ROCK ISLAND, Ill. -- Confusion over the proper identification of produce items continues to vex department managers, who are working to install programs that minimize or eliminate the possibility of error at the cash registers. Yet, this frustrating scenario is always in danger of being repeated again and again: A check-out clerk glances down at the bundle of cilantro before ringing it up, doesn't recognize the herb and, rushed, rings it up as parsley. "Grocery stores need to train their ...
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