CHESTERLAND, Ohio -- Customer reaction is shaping the formation of a new line of hand-shaped crusty breads that began its official rollout at Russo's, a four-store independent here, in mid-August. The 16-item line -- called Artisan Breads -- is a direct response to the positive customer comments that six crusty breads generated when they were introduced at the retailer's newest store two-and-a-half years ago, according to Jeffrey Babbush, bakery production manager and bakery/deli ...

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