ATLANTA -- An effective sanitation program is vital for a supermarket to maintain good customer relations and profitability, especially in fresh foods departments, according to Robert Gravani, professor of food science at Cornell University. Food items directly handled by supermarket employees "are the ones that affect not only your shrink, but also the numbers of people that come into your store," said Gravani, who spoke last week at the National Grocers Association annual convention here. ...

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