Deli products shouldn't just sit in the case. Someone should sell deli. But does the very idea of "selling deli" strike you as an oxymoron? It might well do that. After all, in most supermarkets there is no selling going on at the deli counter, nor at any other service department for that matter. Instead, the emphasis is on crowd control, usually managed by obliging customers to stand in lines, or issuing them numbers that are called out or flashed on a board. As often as not, customers ...

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