OSAGE BEACH, Mo. (FNS) -- An independent with superior customer service can compete successfully on supercenters, retailers attending the annual convention of the Missouri Grocers Association were assured. This year's conclave covered the theme of survival -- with a number of speakers addressing the issue. "Customer service is the key to your survival," warned Bill Lancaster, vice president of sales, Associated Wholesale Grocers, Kansas City, Kan. Following a workshop on "Customer Service ...
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