A new FMI consumer study reveals yawning gaps between the most important features consumers say they want from in-store food service and what they think they are actually getting from their stores. Has a clean facility 86% Uses high-quality ingredients 86% Is a good value for the money 83% Has consistent quality 80% Is conveniently located 80% Allows me to choose the amount of food I need 78% Knowing what goes into the food 78% Trusting the people who prepare and serve the food 77% ...

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