OLATHE, Kan. -- How's this for customer service? A middle-aged man comes over to the Dillon pharmacy here to ask about an over-the-counter medication. He explains to Jean Baumhover, the pharmacy manager, that he's had a lot of acid indigestion and it just won't go away. Under Baumhover's gentle prodding, the man adds that he's been using Mylanta and asks if he should try another antacid. Baumhover instead suggests that he go to the local hospital emergency room and "get checked out." With ...

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