OLATHE, Kan. -- How's this for customer service? A middle-aged man comes over to the Dillon pharmacy here to ask about an over-the-counter medication. He explains to Jean Baumhover, the pharmacy manager, that he's had a lot of acid indigestion and it just won't go away. Under Baumhover's gentle prodding, the man adds that he's been using Mylanta and asks if he should try another antacid. Baumhover instead suggests that he go to the local hospital emergency room and "get checked out." With ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive complimentary access to the SN salary survey data tables.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.