CHESTERFIELD, Mo. -- Two retailers recently began using technology that reduces the time the pharmacy staff spends on tasks such as taking refill requests and filling out signature logs and Health Insurance Portability and Accountability Act (HIPAA) acknowledgement forms. Dierbergs Markets here recently finished installing interactive voice response systems and electronic signature capture solutions in its 17 stores with pharmacies, said David Meador, director of pharmacy. "We're trying to ...

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