LAS VEGAS -- Smith's Food & Drug Centers, Salt Lake City, said it has launched a new customer-service initiative and management incentive program to turn around two years of declining same-store sales. $2.8 billion in annual sales, saw same-store sales drop 1.4% in 1996 and 3.2% in 1995. The declining results at existing stores were blamed for losses of $164.2 million in 1996 and $40.5 million in 1995. In 1996, Smith's left the California market, shutting down all its operations there ...

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