Countless business books claim to offer the best approaches to explaining company excellence. They point to eight core criteria, 12 standard attributes, or some other such variation on the theme. There's really no one best formula. I find it easiest to think of excellence in terms of a single element that helps define everything else about a company. That element typically varies with each organization. In this issue, SN presents its 2005 Retail Excellence Award to Hannaford Bros., ...
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