CHESHUNT, England -- Tesco here is using labor scheduling software to accomplish the seemingly impossible -- ensuring that a customer has no more than one person ahead in line at the checkout. Tesco, the U.K.'s biggest supermarket chain, prides itself on trying to adhere to this OIF (one in front) customer-service strategy, observers said. Previously the policy had been managed by a variety of manual methods and complex spreadsheets. Now Tesco is using a staff scheduling system, called ...
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