I'm sorry." How often do you hear those words in the food business -- or in any business? You can probably count the number of instances on one hand. Companies go off course and change managements, but you rarely hear apologies. Lawsuits increasingly conclude with settlements that lack admissions of guilt. No one seems to take responsibility or show remorse these days. It wouldn't be business-like. That's why last week's Ahold shareholder's meeting speech by Chairman Henny de Ruiter was ...

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