PHILADELPHIA -- Activity-based costing, the basis of Spartan Stores' Cost Plus program, has helped the wholesaler cut average store delivery times by more than 20 minutes, as well as improve delivery scheduling. Work in activity-based costing, the process of identifying the true costs of business practices, has been under way at Spartan Stores, Grand Rapids, Mich., for the last two years. The Cost Plus program, which charges retailers based on actual costs and services used, was rolled out ...

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